Client Satisfaction

Our goal is to achieve client satisfaction through the delivery of excellent service. With more than 34 years of experience, Lawrence Szabo knows the basic principles that a law firm must adhere to in order to deliver excellent service and achieve client satisfaction. As such, when you retain the Law Office of Lawrence J. Szabo, you can count on receiving:

Good Communication: Either Lawrence Szabo, or if he is unavailable, a member of his staff will return your phone calls with 24 hours and you will be kept periodically informed about progress on your matter.
Courtesy: We respect our clients and will always remain sensitive to their needs. We believe that our client’s time is as valuable to them as our time is to us. As such, absent extenuating circumstances, clients will not be kept waiting for their meetings and their meetings will not be interrupted by unrelated phone calls or staff questions.
Cooperation: A good lawyer-client relationship requires teamwork. We strive to keep clients informed and an active participant in their matter and in the decision making process. We will discuss options, possible risks, rewards, costs, future exposure, and emotional considerations.
Cost: Our goal is to provide the client with good value. In order to achieve this goal, we want our clients to feel that the services they received were worth more than the money that was spent. We will work with you to look for ways to achieve the best result in the fewest possible hours. We will strive to avoid or end costly protracted litigation through negotiation, mediation or arbitration in an effort to create “win-win” solutions.
Commitment: We remain committed to our clients and strive to get all work completed within promised time frames.
Competence: Our services will be performed in a competent and professional manner.

Lawrence Szabo knows that being a good lawyer requires much more than just being technically capable. The key to his success is his commitment to delivering excellent service to his clients. With this service comes client satisfaction.

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